Account, Payout and Bonuses

The Account, Payout and Bonuses page provides users with detailed information about account management regulations, payment regulations and attractive promotions.

Users can easily register and verify their accounts, choose the appropriate payment method and enjoy many special offers from 1xBet.

Account

1. Each customer is only allowed to register one account. Customers are only allowed to register one account per family, address, email address, IP address, credit/debit card, e-wallet or electronic payment method. Other people related to the customer will not be allowed to register on the site.
2. Guests who already have an account will not be allowed to re-register as a new customer (under a new name, new email address, etc.).
3. In case:

• Duplicate registration (including registration under a new name), submission of another person’s documents, invalid or counterfeit documents (including documents that have been edited with any type of software or editor). fix the graphics)
• Repeated violations of the Betting Company’s terms and conditions
• There is doubt about the customer’s identity or the information they have provided (i.e. address, credit/debit card details, other data)
• Any type of fraud committed by you or someone else for your benefit or in collusion with you, including but not limited to:
  • Refund fraud or commission fraud
  • Using stolen or unverified bank cards as a source of funds
  • Any action you have taken or attempted to take which may be deemed illegal in any applicable jurisdiction, done intentionally or with fraudulent intent and/or avoid legal constraints regardless of whether such action or attempt ultimately causes loss or damage to your account.
• When customers place a bet, they already have information about the outcome of that event
• Customers have the ability to influence the outcome of the event by virtue of their direct participation in the match (athletes, coaches, referees, etc.) or because they act on behalf of the participants.
• Bets placed by a group of bettors acting in concert (like a syndicate) to exceed limits set by the bookmaker, as well as colluding with others to gain an unfair advantage through schemes bonus program or any other promotions offered by us
• The bettor is suspected of having used special software or hardware to automate betting, including but not limited to exploiting bugs, crashes or errors in our software related to the services we provide (including betting); use invalid equipment and programs or analytical systems, including but not limited to software that allows you to place bets without human intervention (e.g., bots), etc.
• Any form of fraud used to obtain information or circumvent restrictions imposed by the company.

Company management reserves the right to request any documents from players to authenticate their identity or other information they have provided (such as passport details, residential address) and may suspend any payments until such information has been fully verified.

The company management reserves the right to conduct video conferences during identity verification (or request video of documents), and/or request documents to be sent by post. Verification can take up to 72 hours from receipt of documents. The results of the video conference will be provided to the customer within 5 business days of the conference taking place. Verification of these video documents may take up to 14 business days.

4. If the customer refuses to carry out verification, the company reserves the right to cancel their bets (including bets placed from duplicate accounts). Furthermore, the management reserves the right to take all reasonable measures, including but not limited to blocking the account and freezing available funds until the identity of the account holder and the method of deposit are determined. Theirs is confirmed.
5. Once the investigation is complete, the company can make a decision that it believes is fair and reasonable:

Lock (close) accounts (including duplicate accounts), which may include:

• All bonuses, free bets and winnings from such bonuses and free bets when using duplicate accounts will no longer be valid and will be forfeited.
• At our sole discretion, cancel all winnings and refund the balance in your account at the time of initiation of the investigation (less any canceled winnings) from the account main and duplicate accounts. We also reserve the right to refund any amounts you owe us in relation to this duplicate account, directly from any of your accounts (including other duplicate accounts).
• At our discretion (in exceptional cases), continue to use the main account and recognize it as valid, while all bets that you place from the duplicate account will no longer be valid. value, duplicate accounts will be blocked and/or canceled at the company’s discretion (decisions are made on a case-by-case basis, depending on the severity of the violation).

6. Customers are responsible for keeping the password and account number received upon registration confidential. All bets registered with the bookmaker are valid. Bet cancellation is subject to these Rules. If the Customer’s login information falls into the hands of a third party, the dealer should be informed, and the Customer should change the username, password and email password to stronger codes. You may not disclose any withdrawal code or phone number change code to any third party.
7. The account holder confirms that all activities on the account are done by them. In cases where an account is managed by a third party, the account holder will be solely responsible for access to that account.
8. If the account is inactive for 3 months, the Company reserves the right to block the account. To unlock your account, please contact our Security Team via email [email protected].
9. If the user account is blocked for any reason, access to all websites related to the license holder Caecus N.V. will be limited. This means that users will not be able to log in or access any services or features offered by these websites until their accounts are unblocked.

This policy is in place to ensure the security and integrity of websites related to Caecus N.V. and to protect the rights of license holders and their users. It is important that users comply with the terms and conditions of use of these websites to avoid having their accounts blocked.

Deposits and payments

1. There are different ways to deposit and withdraw funds from the Client’s account. All deposit and withdrawal methods can be found in the “Payments” section.
2. All withdrawal requests are processed 24/7.
3. 1XBET security service has the right to:

• Refuse cash withdrawal requests if the deposit is made through an electronic payment system.
• Refuse any withdrawal if the deposit or withdrawal amount is not consistent with the bet amount placed (Customers must place bets with bets that add up to the total deposit and bets must have odds of at least is 1.1; placing a large volume of bets that have a minimal impact on your balance will not be taken into account, i.e. bets placed on opposite outcomes in games such as Roulette, Baccarat, Craps and Dice) . The allowed withdrawal amount will be calculated based on the bet amount placed from any deposit.
• Refuse any withdrawals if the betting account is misused. In this case, your account must be verified before withdrawals can be made.

4. 1xBet security service does not encourage Customers to:

• Transfer money from one payment system to another;
• Deposit and withdraw without placing bets;

In the above cases, the money will be returned to your account.

5. You can only withdraw funds using the same payment information as when depositing funds into your account. If you use different methods to deposit funds, withdrawals will be proportional to the amount deposited via each specific method.
6. 1xBet may refuse withdrawals through payment systems or in cash and offer bank transfers instead. The Company may, at its discretion, restrict one or more payment methods that you use for deposits and/or withdrawals.
7. NOTE! Our management discourages deposits and withdrawals using other people’s e-wallets.

• Our security team reserves the right to consider such deposits as fraudulent and block user transactions without prior notice.
• Our management reserves the right to refuse withdrawals using payment information that does not belong to the account holder.

8. In certain cases and for certain customers, 1xBet may decide not to refund service fees imposed by payment systems on deposits or withdrawals, which 1xBet normally refunds.
9. In certain cases, the company reserves the right to unilaterally initiate the customer payment verification process and request additional information from the payment system.
10. The customer’s account may be blocked for financial procedural purposes during the verification process.

According to the terms of some payment systems, the verification process can take up to 180 days.

If a customer does not comply with the Company’s rules (e.g. violating the Terms and Conditions, not placing a bet before requesting a withdrawal, etc.), the Company reserves the right to refuse to allow that customer to do so. withdraw money.

11. Service fees apply if funds are deposited into or withdrawn from the User’s account in BTC currency using the Bitcoin payment system.
12. An income tax of 7.5% shall be withheld from each amount of income greater than or equal to one million (1,000,000) FCFA on behalf of the State Treasury pursuant to Article 94 of Title V of Chapter II of the first title of the first part of the first book of the General Tax Code of Côte d’Ivoire.

Your credit card statement will read “Betting_deposit”.

Bonus

1. This section covers the bonus programs offered by betting companies.
2. Bonuses are available to registered customers only.
3. All personal data fields in the customer’s account must be filled in.
4. The “Participate in bonus offers” box must be ticked in My Account.
5. The Company reserves the right to review customer records and transaction logs for any reason. If after review, it appears that one or more clients are engaging in strategies that the company, in its sole discretion, considers abusive, the company reserves the right to revoke such clients’ rights to with promotions and bonus cancellations.
6. Each customer is entitled to only one reward, including family, address, shared computer, shared IP address and any identical account information including email address, account information bank accounts, credit card information and payment system accounts. Any abuse of the bonus offer will result in the closure of that account.
7. Customers must provide identification documents, if necessary, to confirm their identity (KYC). Failure to present these documents when requested by the Security team will result in forfeiture of any rewards/winnings. The company has the right to request customers to provide photo evidence of them holding their identification documents (the customer’s face must be clearly visible in the photo) or verify their identity by phone at any time. when.
8. If the company discovers evidence of bonus offers being abused, the company reserves the right to take the following measures against the offending customer: cancel all existing bonuses and winnings and block their accounts client.
9. The Company reserves the right to change the terms of the bonus offer or to suspend or terminate the bonus offer at any time.

Sign up bonus

• Make a deposit.
• The first deposit promotion needs to be activated by betting the deposited amount.
• Once the promotion’s validity period ends, it will be forfeited.
• Full terms and conditions of the “First Deposit” promotion

Deposit bonus

Only customers who are active and make daily transactions through their accounts are eligible for this offer.

• Make a deposit.
• When receiving the bonus, you must bet the deposit amount.
• Once the bonus validity period ends, it will be forfeited.
• Full terms and conditions of the “Lucky Friday” bonus
• Full terms and conditions of the “x2 Friday” bonus

Gift

• A gift is a special type of bonus that requires a deposit (unless otherwise stated). The gifts include free spins with or without wagering requirements, plus promo codes for free spins and bonus funds with or without real money wagering requirements.
• Gifts may be included in specific terms and conditions, so before activating them we strongly recommend that you carefully familiarize yourself with these rules (bonus amount, wagering requirements , etc.) in the relevant section of the account for more detailed information and to avoid any misunderstandings.
• Gifts can be given in one of two ways: made available immediately in the appropriate section of the customer’s account (Bonuses and gifts) or sent to them in the form of a promotional code (through the recipient’s website). collaboration, in personal messages, etc.) must be entered in the appropriate field in the Bonuses and gifts section.
• Using gifts does not require customers to deposit money. However, certain conditions must usually be met in order to use any funds won using a gift.
• Only one gift can be active at a time. Any other code must be inactive, suspended or canceled.
• Promotional codes and gifts recorded as promotional codes can only be activated on the customer’s main wallet. Using promotional codes on other currency wallets will result in cancellation of the offer and loss of any betting progress.
• The gift and any winnings earned from the gift will be forfeited after the expiration date. The expiration date is displayed in the Bonuses and gifts section of the customer’s account.
• While the giveaway is active, customers can still place bets with funds from their main account. Doing so will not cause active gift offers to expire.
• Funds from gifts whose wagering requirements have been met will be credited to the customer’s account balance within 24 (twenty-four) hours from the moment the wagering requirements are met, unless otherwise specified. different determination.

Tournament

• To participate in the tournament, you must register by pressing the “Join” button on the page provided.
• All prizes will be awarded to winners within 72 hours of the relevant tournament ending.
• In the event that a prize slot has two customers, the winner will be the first customer to meet the tournament conditions.
• When calculating results, only bets placed with real money will be counted.