Dispute Resolution

This Dispute Resolution Policy outlines the procedures and methods by which 1xBet addresses and resolves disputes arising in the Indian market. 1xBet is committed to providing a fair, transparent, and efficient process to handle any grievances or disagreements that may arise between the company and its customers, partners, or stakeholders in India.

The policy ensures that disputes are resolved in accordance with Indian laws and regulations.

Scope

This policy applies to all disputes, complaints, and grievances related to 1xBet’s services, products, or contractual obligations arising from transactions or interactions within the Indian market. This includes disputes with customers, service providers, affiliates, and any third-party associates of 1xBet.

Governing Law

All disputes will be governed by the laws of India, including but not limited to:

• The Indian Contract Act, 1872
• The Arbitration and Conciliation Act, 1996
• The Information Technology Act, 2000
• The Consumer Protection Act, 2019 (for customer disputes)

Dispute Resolution Process

At 1xBet, we believe in resolving disputes amicably through negotiation and dialogue. If a dispute arises, the following steps will be taken:

Informal Negotiation

• Customers or partners are encouraged to contact 1xBet’s customer service team or relevant department to raise any issues or disputes.
• A written complaint must be filed within 30 days of the incident causing the dispute.
• 1xBet will engage in good faith negotiations with the affected party to resolve the issue informally within 15 days of receiving the complaint.

Internal Review and Grievance Redressal

• If informal negotiation does not result in a resolution, the dispute will be escalated to 1xBet’s Internal Grievance Redressal Team.
• The Grievance Redressal Team will conduct a thorough review of the complaint and aim to resolve the issue within 30 days from the date of escalation.
• During this period, both parties are encouraged to cooperate and provide all necessary documentation to facilitate resolution.

Mediation

• If the dispute remains unresolved, both parties may agree to undergo mediation as an alternative dispute resolution mechanism.
• A neutral mediator will be appointed by mutual consent to help reach a satisfactory solution.
• The mediation process will be conducted within 60 days from the date mediation is agreed upon.

Arbitration

• In the event mediation fails, either party may initiate arbitration under the Arbitration and Conciliation Act, 1996.
• The arbitration will be conducted by a single arbitrator mutually agreed upon by both parties. In case of disagreement on the arbitrator, one will be appointed by the appropriate authority or court.
• The seat of arbitration will be Mumbai, India, and the proceedings will be conducted in English.
• The arbitrator’s decision will be binding and final for both parties.

Customer Disputes

For disputes involving customers under the Consumer Protection Act, 2019, customers have the right to file a complaint with the appropriate Consumer Dispute Redressal Forum at the District, State, or National level, depending on the monetary value of the dispute. 1xBet is committed to abiding by all decisions made by such forums.

Jurisdiction

In cases where arbitration is not applicable or fails to resolve the dispute, the matter will be subject to the exclusive jurisdiction of the courts in Mumbai, India. All disputes will be adjudicated in accordance with Indian law.

Confidentiality

All information related to disputes, including negotiation, mediation, and arbitration, will be treated with strict confidentiality. Neither party may disclose any details of the proceedings or settlements to third parties, except as required by law or necessary to enforce the settlement terms.

Cost of Dispute Resolution

Each party will bear its own costs for the informal negotiation, grievance redressal, and mediation processes. The costs of arbitration, including arbitrator fees, will be shared equally by both parties unless the arbitrator determines otherwise.

Amendments to the Policy

1xBet reserves the right to amend or update this Dispute Resolution Policy at any time. Any amendments will be communicated to stakeholders and will take effect as per the terms outlined in the amendment notification.

Contact Information

For any inquiries or to raise a formal dispute, please contact 1xBet Customer Support or Grievance Redressal Team at [Contact Information].

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This Dispute Resolution Policy ensures that all disputes arising in the Indian market are addressed in a fair, efficient, and lawful manner, aligning with the principles of 1xBet’s commitment to responsible business practices and customer satisfaction.